Terms of Service

These terms govern any engagement between you (“client”) and SF Web Agents (“we,” “us”), a San Francisco-based studio. By booking a call, paying a deposit, or otherwise engaging us for work, you agree to them.

What we do

We design and build websites, and the lead-capture and follow-up systems behind them — for studios, service businesses, and founders. The specific scope of any engagement is defined by the tier or proposal you agree to before work begins. Work outside that agreed scope is quoted separately, not absorbed into the original price.

Payment and deposits

Engagements over $1,000 require a 50% deposit, cleared before kickoff. No deposit, no start date. The remainder is due on the terms stated in your proposal (commonly at launch). Third-party costs — domains, subscriptions, SMS and email sending, AI usage, booking or CRM platforms, paid ad spend — are billed separately from our fee and are your responsibility.

Care plans

Monthly care plans begin on launch day, never before, and are billed monthly. You can cancel any time with 30 days’ written notice (an email to us is sufficient). There’s no annual lock-in.

Revisions

Each phase of a project includes two rounds of revisions, gathered as one consolidated feedback list per round. Additional rounds or changes beyond the agreed scope are quoted and billed separately.

Who owns what

You do. Upon full and final payment, the domain, site, content, automations, and data we build for you are yours. If we part ways, everything built for you stays with you — we don’t hold your site or data hostage.

No performance guarantees

We do not guarantee search rankings, traffic, leads, bookings, sign-ups, or revenue, ever. We commit to the system we build and the standard of work we deliver — not to a specific business outcome, which depends on factors outside our control (your market, your offer, your follow-through, and more). Anyone promising you a guaranteed number is not being straight with you, and neither will we.

Limitation of liability

To the maximum extent permitted by law, SF Web Agents’ total liability for any claim arising from an engagement is limited to the amount you paid us for that engagement in the twelve months preceding the claim. We are not liable for indirect, incidental, consequential, or punitive damages, including lost profits or lost data, even if we’ve been advised of the possibility. Third-party services we integrate with (Stripe, Supabase, Resend, Cal.com, hosting providers, and similar) are governed by their own terms, and we’re not liable for their outages or failures.

Termination

Either party can end an engagement in progress with written notice. You’ll owe us for work completed and costs incurred up to that point; deposits already paid for work not yet performed are handled case by case, in good faith.

Changes to these terms

We may update these terms from time to time. Changes apply to engagements entered into after the “last updated” date above; work already underway is governed by the terms in place when it started, unless we agree otherwise in writing.

Governing law

These terms are governed by the laws of the State of California, without regard to its conflict-of-law principles. Any dispute will be handled in the state or federal courts located in San Francisco, California.

Contact

Questions about these terms: email ag@sfwebagents.com.